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For urgent matters—like order updates or address changes—please connect with us through Live Chat (bottom right corner of your screen) between 9:00 AM and 6:00 PM U.S. ET, Monday through Friday. Our team will be happy to assist you in real time.

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Frequently Asked Questions

Can I add the Concentrated Decoctions to juice for my child to drink?

You may put the recommended dosage in 1 ounce of hot water, cover for 5 minutes, and then add it to juice.

All of our herbs are tested in two independent laboratories to ensure purity of the raw materials before they are processed in our own facility. We only use the highest-quality of herbs to create our formulas and are committed to staying on the cutting edge of the Herbaceutical industry.

Our herbs are completely safe for pregnant women, infants & children. Check dosage requirements and consult your health care provider before use.

Please be advised that ancient healing systems such as Traditional Chinese Medicine, Classical Chinese Medicine, Ancient Chinese Medicine, Kampo (Traditional Japanese Herbal Medicine), Hangul (Traditional Korean medicine) are vastly different in the diagnosis and treatment of dysfunctional physiological processes namely diseases. The appropriate trained professional should be consulted on any specified condition.

Ideal conditions for storage are in a cool, dark place away from any extreme temperatures or temperature changes. Our Concentrated Decoctions™ are extremely stable and will hold up well in conditions that are less than ideal.

Our products are all 100% natural, and all of our external products (including Revive, Schmoove, and Wonderful) use our proprietary blends of 100% Naturally sourced ingredients for the fragrance.

Absolutely no synthetics are used in any of our products. Please be advised that we use Ancient methods that predate modern standards, and never needed any synthetic enhancement.

Ancient healing systems such as traditional Chinese medicine, Classical Chinese medicine, Ancient Chinese medicine, Kampo (Traditional Japanese Herbal medicine), Hangul (Traditional Korean medicine) are vastly different in the diagnosis and treatment of dysfunctional physiological processes namely diseases. The appropriate trained professional should be consulted on any specified condition.

For a full list of ingredients, please refer to the specific product.

No, they are not. A tincture is typically an extract of plant or animal material dissolved in ethanol (alcohol).

Our Concentrated Decoctions™ are 100% Alcohol Free thanks to a proprietary process developed by our founder! They are a potent and powerful way to deliver the balancing benefits of herbs to your body.

Si Jin Bao Herbaceuticals are available in various concentrations for professionals and consumers alike. The label will either have the designation “Professional” or “OTC.” Professional concentrations are stronger than their Over-the-Counter counterpart, therefore requiring a professional evalutation for proper dosage and a treatment schedule.
Our Concentrated Decoctions™ and creams improve with aging. Like fine wine, they get better over time. Any of our products will last for a minimum of 3 years after purchase.
Decoctions are derived from a unique form of extracting the herbs to create a more potent and easily assimilated form. The net result is a liquid and/or cream that can be used topically or taken as a tea.
 
In China, over 80% of all herbs are processed by patients into decoctions. However, many patients do not follow through with their herbal treatment in the West due to the extensive amount of time and effort it takes to do so correctly.
 
At Si Jin Bao, we do all of the work and whether you are a consumer or a professional within the industry, it is easy to use and has been shown to increase patient compliance and provide powerful results.

Si Jin Bao’s professional line of products are available to the consumer through our vetted and approved Health Care professionals. To find a professional in your area, please contact us via our LIVE CHAT or email support@sjbherbs.com.

Our OTC line may also be purchased through the above professionals, or through this website.

Yes! Each batch of herbs is slightly different from the last, much like wine. Our Chief Herbaceutical Engineer does Quality Control on each and every batch. Depending on the harvest, the taste and color may be different but the ultimate results are the same because of the body’s response to the herbaceutical. Variations are a part of nature. The amount of sunshine, rainfall, location, and many other factors come into play in determining the final appearance, taste and smell of an herb. Each bottle may also have a slightly different amount of particles in it depending on various factors such as the age of the decoction.