Before you submit:

• Have your order number ready.
• If anything is missing, still submit — just note it in the form.
• Upload clear photos of:
  • the damaged item(s)
  • the inner packaging
  • the outer shipping box (including the label)
  • We kindly ask that you hold onto the damaged items and packaging until your claim is finalized. Carriers sometimes request an inspection, though it’s uncommon.

What happens next:

1. We review your submission within 1–2 business days.
2. Our team confirms the claim and contacts you if we need anything else.
3. We send a replacement or solution based on your preference and item availability.

Submit your damaged shipment details

Fill out the form below and our support team will take it from there.